WARRANTY
Our products are covered by a guarantee, and any reports must be made by 24.00 on the day of receipt of the goods.
The warranty covers manufacturing defects or deviations from the technical specifications.
In the event that the product is defective, it can be returned to us together with the precise description of the anomaly found, the proof of purchase with the relevant data and all accessories.
The reported defect will be analyzed at our office; once the anomaly is found, it will be replaced with an identical new model. If the replacement product is not available, the customer will be offered the replacement with another model with similar characteristics at no cost.
The shipping costs (agreed) for the return of the goods will be at our expense (only the original packaging must be used); the return of the replacement product will be at our expense.
To further guarantee the customer, the RPOptix Staff carries out further checks on the quality and quantity of the items at the time of packaging before shipping.
WARRANTY WITH VAT INVOICE 1 YEAR
We remind you that the guarantee is not valid in the following cases:
- evident signs of wear on the most subject parts;
- the product has been tampered with, in the event of physical damage and incorrect use;
- damage caused by accidents or events of force majeure, such as fire, flooding, vandalism, theft and various.
VORTEX OPTICS USA / EAGLE OPTICS VIP WARRANTY, Very Important Promise
It is the Vortex promise of an unlimited and transferable warranty on Sighting Optics, Binoculars, Telescopes and Monoculars.
This guarantee is recognized on all items purchased on the national territory from our Official Dealers.
To take advantage of the Warranty, the customer must contact his reseller and attach the purchase receipt to the product.
PRODUCTS PURCHASED OUTSIDE THE OFFICIAL NETWORK IN EUROPE, USA OR PARALLEL IMPORTS
For assistance on products purchased outside the official network, Europe, USA or parallel imports, the product must be sent directly to the European retailer or in case of purchase in the USA directly to the US retailer. It is not excluded that upon the return of the product from a country outside Europe, you may incur payments for customs fees.
We remind customers to take this possibility into consideration.
In case of our intervention / assistance, customs duties will be required (Duty 5% + VAT 22%) in addition to the transport costs incurred by us and the costs of assistance and / or repair.
Since for the Italian Customs all imported products are subject to taxation (there is no "Zero" value) we remind you that we limit ourselves to the request for customs and shipping costs, nothing else.
For assistance with purchases from our retailers, customs duties are NOT required.
We therefore recommend attaching the purchase receipt.
REMEMBER THAT ALL PRODUCTS ARE CHECKED BEFORE SHIPPING, DEFECTIVE ITEMS ARE NOT SENT.
Robell Snc WARRANTY
The Vortexoptics Italia warranty extends for a period of 2 years (Two) from the date of purchase.
All items are inspected before shipment, so we exclude that a defective product may reach you.
Transport problems must be reported immediately on the day of collection.
After the deadline, post-withdrawal complaints will not be accepted for any reason, and the guarantee is not recognized.